Heaing Impaired and Non-English 9-1-1 User Information
What if a 9-1-1 caller is deaf, or hearing/speech impaired?
Our communication center has special text telephones for responding to 9-1-1 calls from deaf or hearing/speech impaired callers.
If a caller uses TTY/TDD, the caller should:
If a deaf or hearing/speech impaired caller doesn't have a TTY/TDD, the caller should:
- Stay calm, place the phone receiver into the TTY, call 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the keys of the TTY again.
- Tell what is needed-police, fire department or ambulance. Give your name, phone number, and address where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.
What if a 9-1-1 caller doesn't speak English?
- Call 9-1-1 and don't hang up. Not hanging up leaves the line open. With most 9-1-1 calls, the caller's address is displayed on the call taker's screen and police will be sent.
- When necessary, the 9-1-1 call taker can add an interpreter from the AT&T Language Line service, which offers translation in more than 140 different languages.
- A non-English speaking caller may hear a short conversation in English and some clicking sounds as an interpreter is added to the 9-1-1 call.
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