Wireless & Internet VOIP
Wireless calls to 9-1-1:
When driving, roadside emergencies are bound to happen from time to time. Last year, Kerr County residents placed more than 6,000 emergency calls to 9-1-1 using wireless phones. Currently in Kerr County wireless phones don't automatically provide 9-1-1 call-takers with all the information they need. That's why, it's important to remember when calling 9-1-1 using a wireless phone, to give your location, nature of emergency, who is involved, and a phone number. We also suggest that you be aware of your surroundings. Look for landmarks. And, if driving, pull over to a safe place, and then provide as much information to the 9-1-1 dispatcher as possible. The more information you provide, the quicker we can help.
For more information about interconnected VoIP and 9-1-1 or about VoIP in general, see
- Be sure to provide your accurate physical address to your interconnected VoIP service provider to ensure that emergency services can be quickly dispatched to your location.
- Be familiar with your interconnected VoIP service provider's procedures for updating your address and promptly update address information in the event of a change.
- Make sure you have a clear understanding of any limitations of your 9-1-1 service.
- Inform children, babysitters, and visitors about your interconnected VoIP service and its 9-1-1 limitations, if any.(House Number and Full Street Name)
- If the power is out or your broadband connection is down, be aware that your interconnected VoIP service may also be out. Consider installing a backup power supply, maintaining a traditional phone line and analog phone as a backup, or having a cellular phone as a backup. (House Number and Full Street Name)
- While the new rules won't be effective immediately, we expect that some providers will implement solutions sooner. You should check with your provider of choice if you have service now or initiate it before the rules take effect.
http://www.fcc.gov/cgb/consumerfacts/voip.html or www.fcc.gov/cgb/voip911order.pdf
You can also contact the FCC's Consumer Call Center at 1-888-CALL-FCC (1-888-225-5322), or a TTY telephone call to 1-888-TELL-FCC (1-888-835-5322).
Being "9-1-1" well informed will help you make the right call!
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